We hope your New Year’s Resolutions are in full swing and maintaining them has not been an issue. Faithful readers of our blog know we take our work and customers very seriously, and we are working harder and harder every day to keep our customers happy.
You may well recall our New Year’s Resolution was to provide even better customer service than in the previous year. This is going to be very difficult because we already strive to provide the best possible customer service in the carpet cleaning industry.
This brings us to this post. There is a great deal of conversation about customer service, but too often, customer service is not clearly defined. We are going to attempt to define customer service today.
Customer service is more than treating the customer fairly. It is taking every element of the customer’s desires, needs and requests into consideration. If it is feasible and within reason, there is no question that those three things will be met with a smile.
Customer service is also taking pride in what we do for the customer. We have homes and carpet. We have a solid idea and understanding of what carpet should look like at the end of a thorough, professional cleaning. This idea in mind, we take it upon ourselves to have the customer’s carpet looking the exact same way or even better. With our top of the line, professional equipment , it is very easy to make carpet look as if it were installed the day before yesterday and keep it looking this way for years to come.
Most of all, we have to understand the customer’s role in our work. It is the customer that puts food on our tables, pays the utility bill and keeps clothes on our backs. Without the customer, we would be dead in the world. This means having our customers satisfied at all times means we are able to be equal parts of the local community, something we take pride in being able to say. Contact us today for any of your carpet or floor care needs.